A message from our maternity and neonatal team in response to the national investigation into these services

In September, we heard that our trust is to be part of the national independent investigation into NHS maternity and neonatal services.

We understand that this news might be worrying and we want you to know that we are here for you and you can ask any questions, or to talk through anything you might be worried about

We want you to be able to tell us what matters to you and have all the information you need through your maternity journey. Your questions and concerns are welcome and will be listened to. We want to hear your voice to make sure that we are doing the very best we can to provide everyone with safe, high-quality care that is personal, kind, and compassionate.

We welcome the investigation as an important opportunity for reflection, learning, and improvement and we look forward to finding out what we can do to further improve our services for you.

You can find information about our maternity services and our improvement journey on our dedicated webpages and we will use this section to keep you updated on the national investigation.

If you have a question, you would like to share feedback or need support you can:

• Speak to your midwife
• Contact our Patient Advice & Liaison Service (PALS)
  • Telephone: 01823 343536
  • Email: pals@somersetft.nhs.uk
• Contact Somerset Maternity & Neonatal Voices Partnership (MNVP)
  • Email: somersetMVP@evolvingcommunities.co.uk

If you are 16 weeks pregnant or more and need urgent help

or advice please call our Maternity Triage Telephone Number: 01823 343985

This is available 24 hours a day 7 days a week.