Changes to visiting arrangements across Somerset FT from Tue 3 May 2022

Information up-to-date as of Tuesday 3 May 2022

As the nation moves toward a plan of living with COVID-19, some of the restrictions in our healthcare settings are now reducing. Please take note of the changes, as well as the measures that are still in place to keep you, our patients, and our colleagues safe.


Responsible visiting is available across our hospitals and units. This means that visitors will be able to contact our hospital wards to book appointments to visit their loved ones.

Hospital wards

If your loved one is staying on our acute medical unit (AMU) or Barrington Ward, please contact our family liaison team, which is available Monday to Friday, from 8am to 8:30pm and Saturday/Sunday, from 9am to 3pm. Call 01823 344406 or 344308 or 07503177711.

For all other wards please contact the ward direct – contact numbers are here.


Maternity visiting has been updated to allow for more visitors, up to two birthing partners, and overnight stays. For a full breakdown of the guidance, including the latest updates, visit the maternity pages.

Mental health wards

Seeing friends, family and carers is so important to the wellbeing and recovery of our patients and we aim to support their visits to our ward. For this to happen we will always carry out an assessment of each patient’s individual needs to enable the visit. Please speak to a member of staff at the ward.

We understand that in some circumstances, it may still be difficult for you to visit your loved ones in hospital. There are a few initiatives that we have kept in place, to help you to keep touch:

Patient messaging service

If you’d like to send a message to a friend or loved one, please send a text or voicemail to the patient experience team, who will pass on your message (in the form of a handwritten card).

Simply call or text 07525 968409, along with the name of the patient and their location (if known).

Or send your text and/or a photo by email to:

Please include: relatives’ name, patient name, date of birth, and ward name (if known).

M&S arrangement for patients at Musgrove Park Hospital

The M&S team at Musgrove Park Hospital’s Jubilee Concourse is offering a delivery service to patients on wards. This will enable you to contact the store directly and pre-pay for goods that you may wish to send into loved ones while you are unable to bring them in personally.

The type of items that can be delivered include toiletries, flavoured squashes or treats such as biscuits. It’s generally anything M&S stocks that does not need to be kept in a fridge. The minimum value of the purchase is £5.

The M&S team will deliver to ward reception areas once a day (mid-morning). The store can be contacted on 01823 338632 to take orders, payment, and delivery details.

Appointments and drop-ins

The 2-metre social distancing restrictions have now been removed in all waiting areas and public seating areas across our sites.

This includes lifting restrictions on the numbers of people in some rooms and lifts. Where capacity numbers were in place for health and safety reasons, these will remain.

Attending an outpatient appointment, our emergency department (A&E) or minor injuries units (MIU)

While social distancing restrictions have been lifted, the space in our waiting areas is still limited due to a high demand on our services.

When attending appointments, A&E at Musgrove Park, or one of our seven MIUs in Somerset, you should try to come alone to reduce the number of people in our waiting areas. If you do need someone to be with you, please try and limit this to one family member, friend, or carer.

If you are visiting for an appointment, please try to arrive no sooner than 5 minutes before your appointment time.

Virtual appointments

We will continue to run some clinics/appointments as virtual appointments to reduce the number of people needing to attend our sites – we have also received feedback that these have been well received and in many cases are much more convenient for our patients.

Infection control measures

Please continue to follow infection control measures while attending our sites:

  • Masks should be worn in all healthcare buildings, unless you are medically exempt. Mask stations can be found at most main entrances to our buildings
  • Practice good hand hygiene, and use the hand gel stations when entering or leaving clinical areas such as wards
  • If you are unwell, or are displaying any symptoms of COVID-19, please stay at home.

Thank you for continuing to support us by following these measures, ensuring we can keep everyone safe.