Quality Improvement - together we make it happen

We don’t just come to work to provide outstanding care, we come to work to continuously improve the services we provide. 

Our approach is to turn service challenges into opportunities to improve outcomes, enhance experience of care and enable greater satisfaction at work. 

Our committed and enthusiastic team of resident quality improvement specialists support colleagues from all levels across the Somerset health and social care system. They listen to peoples’ reflections of the pressures and problems they face. They work together with them to deeply understand the issues, using tried and tested tools and techniques. They coach, advise and support their peers who often go on to lead quality improvement projects of all shapes and sizes.  

If you are a colleague wanting to use quality improvement or find out about it look no further, our specialist team are here to help. Email us at: improvement@somersetft.nhs.uk  

We are proud to be spreading a culture where quality improvement runs through the veins of our organisation and beyond. This goes hand in hand with colleagues having the backing to make positive change happen without seeking permission. Colleagues have already delivered hundreds of successful improvement projects within our organisation and partners across Somerset.  

The Care Quality Commission noted our quality improvement approach as ‘outstanding practice’. We are also one of the first Trusts in the country to be awarded a Blue Plaque award for ‘commitment to delivering outstanding care through a culture of quality improvement.