Our Patient advice and liaison service (PALS) is a free and confidential service that is here to help when you need advice, have concerns or don’t know where to turn. Our aim is to agree the most appropriate way to deal with your enquiry and provide a resolution as quickly as possible.

The Patient advice and liaison service (PALS) is here to:

  • help you with health related questions
  • help resolve concerns or problems when you are using the NHS
  • provide information on NHS services
  • offer advice on the complaints service and provide information on how to seek independent advice should you wish to make a formal complaint
  • support you through an anxious time as a patient, relative, friend or visitor
  • feed back your views to the chief executive and trust board
  • monitor any problems/themes arising and identify any gaps in services
  • help the organisation learn from patient’s experiences and comments.

We are not able to:

  • speed up your appointment or move it to an earlier date
  • move you up the waiting list
  • change clinical opinion
  • provide you with access to your medical records or change information contained in them
  • PALS are not an emergency service
  • arrange recompense for lost items
  • agree and arrange compensation.

If these types of enquiries are made we will assist if we can, or offer advice and guidance.

PALS are based at both Musgrove Park Hospital and Yeovil Hospital, if you need our help, please find our contact details on this page.

Contacting us

We would like to hear your concerns or issues in your own words. Some people choose to use Artificial Intelligence (AI) tools to help with writing. While this can be helpful, AI generated text can sometimes be too complex or include legal wording that is not needed. This can make it harder for us to understand your concerns and may delay our response.

An answerphone is in operation at all times so please leave a clear message that includes:

  • your contact details and name
  • a brief description of what you wish to talk about.

A member of the PALS team will contact you in due course. If your enquiry is urgent please consider contacting the ward/service or your GP for speedy assistance.

Your concern will not be added to your medical records and will not affect your care in the future.

Our online query form

If you have a query and would like to contact us, you can complete our online query form on Contact us.