Mental Health Crisis

This page has been co-produced with our recovery partners and peer support workers.

What we know is that the experience of one person and their perception of a mental health crisis are as unique and individual as the person and what for one person may feel manageable, may for another person feel completely devastating or overpowering.

A mental health crisis may take a number of forms including, but not limited to, anxiety or panic attacks, psychotic experiences such as hallucinations, feelings of paranoia, and relapse of other serious mental illness or thoughts of suicide or acts of self harm.

These are some of the feelings and thoughts you may identify with:

  • Despair
  • Feel out of control
  • Guilty
  • Don’t feel real
  • Overwhelmed
  • Undeserving of help
  • Trapped
  • Lonely and Isolated
  • No escape – only one way out
  • Sad
  • Need to make this stop
  • Will i burden others?
  • Hopelessness
  • Feel disconnected from everything
  • Terror
  • No escape

It’s not unusual to feel this way and you may find it helpful to try some of the techniques that we have available here.

Try and pick up the phone and speak to someone who can help you, this could be a friend or family member or one of the services listed below. This person will try and help you by being compassionate, taking your situation seriously and not judging you. It’s important to link into services where you’ll find the right support for you, these services below are widely recognised for the support that they offer.

Please click here for helplines that are available to you.

24/7 Mental Health Helpline

The Somerset Mental Health Alliance, working in partnership with Somerset NHS Foundation Trust, Somerset NHS CAMHS and Young Somerset, has launched the first 24-hour mental health telephone support line in Somerset to help people who are experiencing mental distress.

Expanding on the existing successful Somerset Mindline service, the round-the-clock helpline will make it quicker and easier for people in Somerset to get the right advice they need for their mental health. Open 24 hours a day, seven-days a week, it is open to people of all ages who need urgent mental health support.

Partner mental health and emotional well-being organisations in the Somerset Mental Health Alliance have also stepped up additional services that Mindline can direct people to, depending on their needs and circumstances. This will help people in the county to access additional support more easily if they are struggling with their mental health.

What to do if you need urgent mental health help:

  • If you are concerned about how you are feeling, please contact Somerset Mindline – 01823 276 892
  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages
  • The helpline is the first port of call for mental health help – it is operated by people in your local area who will know how best to support you.
  • You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance

Urgent Professional Referrals

If you are ringing to refer to Mental Health Services please contact the Home treatment Teams as listed below for urgent referrals as an alternative to hospital admission or to discuss a hospital admission.

Taunton Deane
Foundation House
Wellsprings Road

Telephone: 01823 368398 

Somerset Coast
Glanville House
Church Street

Telephone: 01278 720292

South Somerset
Holly Court
Preston Road
BA20 2BN

Telephone: 01935 411605

The Bridge Priory Health Park
Glastonbury Road

Telephone: 01749 836722

Mindline Front Room – Daytime and Evening Crisis Drop-in to prevent a crisis

This service is to help you falling into a crisis. If you wish to use this service you are advised to ring ahead if possible. Mind in Somerset provide one-off support rather than regular appointments. You will usually attend for up to 2 hours and a typical appointment is less than 1.5 hours.

Monday – Friday: 9am – 10:30pm
Weekend: 8 – 10:30pm.
Tel: 01823 334906.
Address: Sussex Lodge, 44 Station Rd, Taunton Somerset TA1 1NS

Monday – Friday: 9am – 4:30pm.
Tel: 01935 474875.
Address: Yeovil Small Business Centre, Houndstone Business Park, Yeovil BA22 8WA

Monday – Friday: 9am – 4:30pm
Tel:01278 421190.
Address: Town Hall, High St, Bridgwater, Somerset, TA6 3AS

Shepton Mallet
Monday – Friday: 9am – 4:30pm
Tel: 07395 259304.
Address: Shepton Mallet, Somerset.

Service users will usually attend for up to 2 hours with a typical appointment being less than 1.5 hours. This service is not a crisis café.

Do you need urgent help now?

Somerset Partnership provides a range of services across the county to support people who are experiencing a mental health crisis.

Home treatment Teams – These teams are available to assess your situation quickly and decide where the best place for you to receive support from is.

Home treatment teams also operate as an alternative to a hospital admission and support people in leaving hospital to get home as quickly as possible.

The teams are available in 4 main localities in the county on these numbers below and provide 24 hr, 7 day a week service.

What to expect when you call the team

If you are a friend or family member or concerned about someone presenting in a mental health crisis please call to discuss the situation with the team who will offer advice and options.

If the situation is life threatening please call 999 as we cannot respond to situations immediately.

We can often speak with you promptly at the time you ring, but there are times when our staff are visiting people or on the phone. Please leave us a message with your name and number and we will phone you back as soon as possible. Your call really matters to us so please do leave us a message. We will also ring you back during any call so that the call isn’t costing you. If we can’t immediately speak with you, please ring the Samaritans on 116 123 24 hrs or Mindline 01823 276892 during the hours above.

If you are ringing for yourself staff will ask you where you are, and if you are with anyone. They will be seeking reassurance with you about making a plan to maintain your safety whilst you are talking and after ending the call. Staff will also need to check your name and where you live.

If you haven’t spoken to us before we will be gaining information about your situation and looking at supporting you with compassion, validation of your difficulties and supporting you to look at short term solutions to your situation. We will be looking at supporting you in developing a safe plan for you if that is what’s needed.

If you have spoken with us before we will be trying to focus on your safety plan, what works for you in a crisis or when things are deteriorating and focus on these interventions with you. Staff will be compassionate and validating of your situation.

Some of your symptoms may feel very intense and uncomfortable, however these will pass. Staff will direct you to an intervention that will try and reduce these symptoms, by following the links to these.

If you have been drinking or are under the influence of substances we would be able to offer basic advice, and be asking you to call us back when able to think more clearly. We would be advising you about keeping safe until you are able to engage in interventions. If your situation is life threatening we would be directing you to emergency services.

By the end of the call we would hope to make you aware of other services and organisations that will hopefully further support you in your recovery.

If staff are immediately concerned about your welfare they’ll be discussing the next steps with you, and with your family, carers and support networks with your agreement.

If you are ringing for a family member or friend we are happy to receive your concerns and observations and will provide support and advice to you about how to manage the situation. Please be aware that our services and contacts with people are confidential, and we may not be able to give you specific personal information about a family or friend unless they are happy for us to do so. We will take any concerns you have seriously and advise on the appropriate course of action.

Have a look at our NHS Apps

NHS Digital have developed a range of apps to provide you with straightforward information about anything from  first aid, dealing with stress, to learning how to improve the way you get off to sleep. Some apps provide information and tips, others are in the form of a short course with actions and activities you need to do every day.

The content of all these apps have NHS approval so you can be sure that the information is valid, accurate and follows NHS guidelines. Take a look. You might find a solution to an issue you have been trying to address in your personal life.

Just click your cursor on the below link to see what is available.