If you have an allocated care coordinator, speak with them if you are concerned or need extra support in the meantime.
You may also find some of our resources helpful.

During the first session, we will probably discuss the following things with you:
• the type of therapy or support you’ll have
• how long your therapy will last and what the sessions will be like
• what you want to get out of the therapy
• confidentiality
• what to do if you or we have to cancel a session, or you miss a session
• any concerns or worries you have about your therapy.

If you’re unsure about any of these things it’s ok to ask questions at any time before, during or after your sessions.

It’s common to feel a range of both positive and negative emotions after a session. It is really important that you discuss these feelings with us so we can help reflect on these feelings with you and offer you further support if needed.

As well as hearing from you directly during sessions, we will also ask you to complete a questionnaire at before, during and at the end of your course of therapy. These questionnaires, also known as routine outcome measures (ROMs), help us to understand what’s going on for you and if they therapy is proving helpful. They also give us more general feedback on how we’re doing as a service.

We will explore how you will know you have met your therapy goals and will review these regularly with you in your sessions.

By law we treat information discussed between you and your therapist as strictly confidential (private). However, we may need to break this confidentiality and share information about you with other appropriate people if we feel there is risk of serious harm to you or others. If this ever happens then your therapist will make every effort to discuss this with you beforehand.

Your therapist will record information about your sessions on our confidential electronic record system. They will also share anonymised information about your sessions with their clinical supervisor.

We understand that family and carers play an essential role in helping those they care for stay well or get better by providing both practical and emotional support.

Visit the Triangle of Care page where for more information.