Help in a crisis

Mental Health Crisis

Mental Health Crisis

This page has been co-produced with our recovery partners and peer support workers.

What we know is that the experience of one person and their perception of a mental health crisis are as unique and individual as the person and what for one person may feel manageable, may for another person feel completely devastating or overpowering.

A mental health crisis may take a number of forms including, but not limited to, anxiety or panic attacks, psychotic experiences such as hallucinations, feelings of paranoia, and relapse of other serious mental illness or thoughts of suicide or acts of self harm.

These are some of the feelings and thoughts you may identify with:

  • Despair
  • Feel out of control
  • Guilty
  • Don’t feel real
  • Overwhelmed
  • Undeserving of help
  • Trapped
  • Lonely and Isolated
  • No escape – only one way out
  • Sad
  • Need to make this stop
  • Will i burden others?
  • Hopelessness
  • Feel disconnected from everything
  • Terror
  • No escape

View our letter of hope by clicking here.

It’s not unusual to feel this way and you may find it helpful to try some of the techniques that we have available here.

Try and pick up the phone and speak to someone who can help you, this could be a friend or family member or one of the services listed below. This person will try and help you by being compassionate, taking your situation seriously and not judging you. It’s important to link into services where you’ll find the right support for you, these services below are widely recognised for the support that they offer.

Please click here for helplines that are available to you.

24/7 Mental Health Helpline

The Somerset Mental Health Alliance, working in partnership with Somerset NHS Foundation Trust, Somerset NHS CAMHS and Young Somerset, has launched the first 24-hour mental health telephone support line in Somerset to help people who are experiencing mental distress.

Expanding on the existing successful Somerset Mindline service, the round-the-clock helpline will make it quicker and easier for people in Somerset to get the right advice they need for their mental health. Open 24 hours a day, seven-days a week, it is open to people of all ages who need urgent mental health support.

Partner mental health and emotional well-being organisations in the Somerset Mental Health Alliance have also stepped up additional services that Mindline can direct people to, depending on their needs and circumstances. This will help people in the county to access additional support more easily if they are struggling with their mental health.

What to do if you need urgent mental health help:

  • If you are concerned about how you are feeling, please contact Somerset Mindline – 01823 276 892 or free phone 0800 138 1692.
  • The helpline is open 24 hours a day, seven days a week and is open to people of all ages
  • The helpline is the first port of call for mental health help – it is operated by people in your local area who will know how best to support you.
  • Mindline staff will refer you to your local home treatment team if you need their services
  • You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance

Urgent Professional Referrals

To view further information please click here.

Do you need urgent help now?

Crisis Safe Space

With Open Mental Health, we are able to offer out-of-hours support for anyone who feels like they are really struggling with their mental health. Instead of going to A&E, making an urgent doctor’s appointment or suffering in silence, you can visit one of our offices across Somerset in Bridgwater, Yeovil, Shepton Mallet, Taunton, Wells and Glastonbury. There you will find a supportive member of staff who will be willing to listen and be able to help you with your problems, whatever they may be.   Bookings can be made by HTT or the CMHT or other agencies and services, by phoning Mindline 01823 276 892.

Here is our list of services and times:

  • Taunton (Mind in Somerset): Monday – Sunday: 6PM – 10:00PM Saturday and Sunday 12-4PM
  • Sussex Lodge, 44 Station Rd, Taunton Somerset TA1 1NS
  • Yeovil (Mind in Somerset): Monday – Sunday: 6PM – 10:00PM Saturday and Sunday 12-4PM
  • Yeovil Foyer, Peter St, Yeovil BA20 1PN
  • Bridgwater (Second Step): Friday – Sunday: 6PM – 10:00PM
  • Citizens Advice Sedgemoor, Royal Clarence House, 3 High Street, Bridgwater, Somerset
  • Glastonbury (Second Step): Friday: 6PM – 10:00PM
  • Sweet Track Centre, 44A High Street, Glastonbury, BA6 9DX
  • Shepton Mallet (Mind in Somerset): Monday- Thursday: 6PM – 10:00PM
  • 57c High Street, Shepton Mallet, BA4 5AQ
  • Shepton Mallet (Second Step): Saturday: 6PM – 10:00PM
  • 57c High Street, Shepton Mallet, BA4 5AQ
  • Wells (Second Step): Sunday: 6PM – 10.00PM
  • Elim Connect Centre, Portway, Wells, BA5 2BE

Please phone 01823 276 892 before though so we know that you are coming, and note that we cannot take anyone under eighteen or under the influence of drugs or alcohol. Due to health and safety procedures we cannot guarantee there is an accessible toilet facility on site.

For more information on dealing with a mental health emergency, please visit the NHS website.

If you are feeling suicidal or if you have self-harmed and are concerned about it, please dial 999 or visit your nearest A&E department.

Somerset NHS Foundation Trust provides a range of services across the county to support people who are experiencing a mental health crisis.

Home treatment Teams – These teams are available to assess your situation quickly and decide where the best place for you to receive support from is.

Home treatment teams also operate as an alternative to a hospital admission and support people in leaving hospital to get home as quickly as possible.

The teams are available in 4 main localities in the county on these numbers below and provide 24 hr, 7 day a week service.

Taunton Deane
Foundation House
Wellsprings Road

Telephone: 01823 368398 

Somerset Coast
Glanville House
Church Street

Telephone: 01278 720292

South Somerset
Holly Court
Preston Road
BA20 2BN

Telephone: 01935 411605

The Bridge Priory Health Park
Glastonbury Road

Telephone: 01749 836722

What to expect when you call the team

Please click here to find out more.

Have a look at our NHS Apps

NHS Digital have developed a range of apps to provide you with straightforward information about anything from  first aid, dealing with stress, to learning how to improve the way you get off to sleep. Some apps provide information and tips, others are in the form of a short course with actions and activities you need to do every day.

The content of all these apps have NHS approval so you can be sure that the information is valid, accurate and follows NHS guidelines. Take a look. You might find a solution to an issue you have been trying to address in your personal life.

Just click your cursor on the below link to see what is available.