Somerset Artificial Intelligence Virtual Agent – Alex
Our trust will be piloting a new virtual assistant called Alex to help manage appointment inquiries for you, our patients.
Initially Alex, the virtual assistant, will be trialled with the following 3 services:
- Orthopaedic Assessment Service (OASIS)
- MSk Physiotherapy (MSk)
This will be another way that you can contact the service about your appointments.
You can message the text based virtual assistant to view and ask questions about your booked and confirmed appointments within the next 100 days, along with requesting a call back from the service in regards of an appointment cancellation or reschedule request.
The aim of this product is to improve your experience when managing appointments and help assist in rescheduling any bookings you are unable to attend while providing an easier way to remind you of future booked appointments.
You can speak to the virtual agent through this page by clicking on the Green ‘Chat now’ button
If you need help, please contact the booking office named in your appointment letter.