Internet issues affecting phone lines and online services – now resolved


Internet issues affecting phone lines and online services – now resolved

Further update Wednesday 12 April

** We’re pleased to confirm that all the internet issues experienced yesterday have now been resolved, and all phone lines are now working as normal. Thank you to everyone for your patience and understanding.

Please attend all planned appointments as normal and contact our services in the usual way.

Urgent update Tuesday 11 April

The health and social care community in Somerset is currently experiencing significant issues with internet access and phone lines. This is affecting some online services, and external phone lines at Musgrove Park Hospital, all community hospitals, mental health units and some GP practices.

We're working hard to fix the problem as quickly as possible.

If you have a planned appointment or procedure, please attend as normal. We'll contact you directly if we need to.

Urgent phone line details:

We have set up a number of temporary phone lines for urgent and emergency contact:

  • Maternity services, call: 07423 761298
  • The Beacon Centre (cancer services), call: 01823 342436
  • Paediatrics, call: 07741 181946
  • District nurses team East, call: 0300 1245700
  • District nurses team South, call: 0300 1245603
  • Mindline, call: 0800 1381692 or 01823 276892

If you need advice about healthcare services across Somerset, please visit the NHS Somerset website.

We'll share further updates as soon as we can. Thanks for your patience and understanding.