What is Patient Hub?

Patient Hub is our new secure online portal, which allows you to update us on whether your forthcoming appointments are still required.

In the future, you’ll also be able to manage your appointment bookings directly, without the need to pick up the phone and wait for your call to be answered.

You’ll be prompted, via text message or email, to access Patient Hub. This can be done by using key details, such as your phone number, email address and date of birth; a unique six-digit code will then be sent to you, to ensure your information is protected.

What is Patient Hub being used for?

From January 2023 – Referrals

Our first phase with Patient Hub will be checking in with some of our longest waiting patients.

We are aware that the impact of the COVID-19 pandemic means that many patients are still waiting longer than we would like for appointments with us. We also know that during these waits, symptoms can resolve, or you may have chosen to be treated elsewhere.

We are therefore contacting some patients to check that they still need their appointment. This process helps us to reduce delays for all our patients by ensuring we are only offering appointments to those who need them.

What do I need to do?

If you receive an email or text notification from Patient Hub, please login as soon as possible (within 24 hours) to avoid getting further notifications. Then just follow the instructions on the screen and answer the questions.

Don’t worry – if we do not receive a response from you, we will simply assume that you would still like to go ahead with your appointment and you will remain on the waiting list.

Coming Soon –Appointments and Letters

In the next few months, additional features will be available on the Patient Hub. This will include appointment letters being sent digitally and will allow you to confirm, rebook or cancel hospital appointments. Patient Hub will give you access to important information, such as the times and dates of your upcoming and past appointments with us, links for video appointments, and helpful information, such as maps of our hospitals.

How do I access Patient Hub?

You can log in to Patient Hub any time you need to by visiting the Patient Hub link.

At first, you are likely to access Patient Hub following a prompt from us, asking you to do so. In the Patient Hub first phase, this will be us asking you to confirm if you still want to go ahead with your appointment.

Please note that the screenshots in the how do I access Patient Hub PDF document has example images and these maybe slightly different to what you may see the on Patient Hub.

You can also see step by step guide below.

Steps to logging into Patient Hub

Step 1
You will receive a text message and/or email letting you know that you have a new notification concerning an outstanding referral. This message will contain a link to use to log in to Patient Hub.
Step 2
You will be asked to provide your mobile number and the date of birth for the patient. This will be your own date of birth, unless you are receiving this on behalf of someone you are parent/carer for who would have been named in the text message in Step 1.
Step 3
You will receive a 6 digit code to the mobile number or email address you are logging in with, which you will need to enter before clicking 'Login’.
Step 4
You will enter the Patient Hub home page, so you will need to click on the 'Referrals’ button. At this time, there will be no further information in any other section.
Step 5
You will see the specialty/specialties which we believe you are awaiting an appointment with listed. You can respond for each of them, by clicking the 'Respond’ button.
Step 6
You will then be presented with a choice of five responses. Select the one which best fits for you; if you are unsure why you have been contacted or which appointment we are asking about, please select the 'None of the above apply’ option.
Step 7
To ensure we receive your instructions, please click on the 'Confirm’ button once you are happy that the response shown on your screen is as you intended.