What our patients say

Our patients say fantastic things about the service they receive from our highly experienced and devoted private care team. Here are some of the positive things they’ve said.

“Exemplary care and attention to detail throughout my stay”.

“The effective working partnership, loyalty and trust could be seen between the staff throughout their entire shifts… I saw encouragement, clarity and teamwork that most places could only dream of”.

“I am writing to feed back my gratitude at the extremely high standards of the whole nursing team that I experienced while an inpatient… I could not fault them at all … clearly your team does not walk past a standard that is not acceptable”.

“I felt truly looked after and my needs were wholly catered for. I witnessed dedication from the staff towards their profession, their peers and their patients. This made me feel reassured and gave me a renewed sense of enthusiasm about my recovery”.

“Everybody was highly competent, were prompt with everything, were polite and seemed to listen and be interested. All staff seemed to be interested in human processes and to care about the patient”.

“Your staff are absolutely amazing, they have reassured me, made me feel welcome & that they genuinely care. Massive shout out to Alex HCA on Kingston Wing, she is an absolute diamond”.

“This was better than some hotels I’ve stayed at. The staff were attentive, personable, empathetic and a million other positive descriptors. Food was great and plentiful with lots of choice”.

“I opted to have surgery at The Kingston Wing and I was not disappointed. I arrived feeling very scared indeed and was treated with the utmost care and concern by all. The anaesthetist who came to see me prior to surgery was very sympathetic and put my mind at rest about my spinal block. She was very reassuring. The procedure went really well with people explaining to me everything that was happening throughout. My room was very comfortable, with good facilities, and very good food. What really stood out for me though was the staff. Everyone was really caring and kind and couldn’t do enough for you. Nothing was too much trouble. They made my short stay overnight very comfortable, and I would certainly consider going to The Kingston Wing again should I ever need to go into hospital”.

“The team at the Kingston wing are beautiful, regardless of role, all staff show great kindness, empathy and their care is faultless.
After a difficult week, they have been instrumental in getting me home. Even the OT and physio are amazing. Alex (an HCA) is a true asset to the ward. She cares with such grace and proves the nursing skills, cannot be learnt”.
Mrs C

“The care was excellent and I cannot praise the nurses and staff enough. This was my 3rd stay in the Kingston Wing and every stay
has been exceptional”.
Mr T