Lost, Damaged or Unwanted Hearing Aids

Contact us on 01823 342187 if you have lost, damaged or no longer need your personal NHS hearing aid or one we have loaned to you.

Hearing aids are issued on loan from the NHS and are valuable property. Please look after them and follow any maintenance advice you have been given by your audiologist.

If you lose or damage the hearing aid through negligence, we may need to charge you £100 per hearing aid where an invoice will be issued. Examples of negligence can be viewed in the document link below. We will only issue your replacement once the invoice has been paid.

Please note: payment is not taken by the Audiology Department but General Office (please see your invoice for further details)

There are exemptions to being charged for lost and/or damaged hearing aids. Please review the document link below to check whether you are exempt.